Scope and responsibility
This Policy applies to WiseLine websites, accounts, subscriptions, support interactions, and related service features. The operator of WiseLine determines why and how account and service information is processed, while certain providers also process information under their own legal responsibilities.
Third-party market venues, wallets, blockchains, social platforms, and websites have separate privacy practices. This Policy does not control their independent processing.
Information we collect
WiseLine collects information you provide, information generated by service use, and limited technical information needed to operate and secure the service.
- Account data: email address, nickname, password hash, verification status, security settings, account timestamps, and an optional Telegram identifier when a feature is connected.
- Billing data: plan, access status, billing interval, Stripe customer and subscription identifiers, payment status, and related transaction metadata. Stripe handles card details; WiseLine does not store full card numbers.
- Crypto billing data: verified public wallet address, payment intent, receiving address, amount, expiry, transaction hash, network checks, and access period.
- Security and technical data: IP-derived request information used for rate limits and fraud prevention, session and authentication data, logs, errors, browser/device category, pages viewed, referrer, approximate region, and performance measurements.
- Communications: messages and account details you choose to provide when requesting support.
How information is used
WiseLine uses personal information only where reasonably connected to operating, protecting, and improving the service.
- Create and verify accounts, authenticate sessions, enable security controls, and provide member access.
- Process purchases, synchronize subscription status, verify eligible onchain payments, and maintain transaction records.
- Deliver verification, security, and account emails; respond to support requests.
- Detect abuse, enforce rate limits, investigate incidents, prevent fraud, and protect users and the service.
- Measure aggregate traffic and performance, diagnose errors, and improve content and reliability.
- Comply with applicable law, enforce agreements, and establish or defend legal claims.
Legal bases where applicable
Depending on your location and the activity, WiseLine processes information to perform a contract with you, pursue legitimate interests in security and service improvement, comply with legal obligations, or act with your consent. You may withdraw consent for future processing where consent is the basis, without affecting earlier lawful processing.
Public blockchain information
If you use crypto billing, wallet addresses and transaction hashes are recorded on a public blockchain independently of WiseLine. Public blockchain records may be permanent, visible worldwide, and difficult or impossible to delete. Do not use an address if you do not want its activity publicly associated through onchain analysis.
Retention and deletion
Account information is generally retained while the account remains active. Short-lived verification codes and rate-limit records expire according to operational security windows. When you delete an eligible account, account-linked subscription and payment records are removed from the primary application database through the current deletion workflow, subject to backups, provider systems, fraud prevention, accounting, disputes, and legal retention duties.
Some information may be retained longer when needed to comply with law, complete billing records, prevent abuse, resolve a dispute, or protect legal rights. Public blockchain records cannot be deleted by WiseLine.
Security
WiseLine uses measures intended to protect information, including password hashing, hashed single-use verification codes, encrypted transport, access controls, rate limiting, session checks, and restricted service credentials. No online system is completely secure, and WiseLine cannot guarantee that unauthorized access or loss will never occur.
Protect your account with a unique password and never send credentials, one-time codes, private keys, or seed phrases to support.
International transfers and your rights
WiseLine and its providers may process information in countries other than your own. Where required, transfer safeguards and provider contractual measures are used. Depending on applicable law, you may have rights to know, access, correct, delete, restrict, object, obtain a portable copy, withdraw consent, or appeal a decision about your personal information.
WiseLine may need to verify your identity before completing a request and may retain information where an exception or legal duty applies. You will not be discriminated against for exercising a privacy right that applies to you.
Age, changes, and contact
WiseLine is intended for adults and is not directed to anyone under 18. If you believe a minor provided personal information, contact WiseLine so the situation can be reviewed.
This Policy may change as the service, providers, or legal requirements change. The updated date identifies the current version. To ask a privacy question or exercise a right, use the official Telegram contact below and identify the account email involved. Do not include passwords, verification codes, or wallet secrets.